General

Do I need a JT account to buy online?

All ‘Pay Now’ prices shown on shop.jtglobal.com are inc. of GST for upfront payment and can be purchased with card payment even if you do not hold an account with JT. We’ve enabled ‘guest checkout’ on the site, so you don’t need to create another online account and can just add the items you want to your basket and pay.

Can I spread the cost of my purchase?

JT account holders with a valid Mobile Plan can spread the cost of their purchase with a 12, 24, or on certain products, 36 month Device Plan. To do this you’ll need to select the Pay Monthly option online, then provide us with the information we need to validate you as a JT account holder.

A non-refundable deposit of £12, £24 or £36 (depending upon your chosen Device Plan length) will be taken online when you select the Pay Monthly option. This deposit will be deducted from your Device Plan rental and we’ll deliver the item to your door.

Please note that our monthly Device Plan prices are listed exclusive of GST.

Can I reserve something for collection?

Both Pay Now and Pay Monthly orders are delivered by courier to our customers as default.

However if we have processed your order and you’d like to come collect from us sooner, please drop us an email at shop.online@jtglobal.com and we’ll make special arrangements if possible. Please note that you would need to bring photo ID with you to collect.

Who should I contact if I have any queries?

Please send us an email at shop.online@jtglobal.com and we will get back to you as soon as possible. (Our website team working hours are 9-5 Monday to Friday)

Do you Ship Internationally ?

No, sorry this website is for Jersey & Guernsey, Channel Islands only and we only deliver to customers and addresses in Jersey or Guernsey.

How do I track my order?

All orders will be processed and delivered within 48 hours. If you haven’t heard from our courier partner about delivery of your items in this time, please email us at shop.online@jtglobal.com and we will look into it for you.

It’s also important that you provide us with a contact telephone number when you place your order because our courier may call you when they are ready to deliver.

How can I cancel or change my order?

Drop us an email at shop.online@jtglobal.com as soon as possible and so long as we haven’t dispatched your item we can change or cancel your order.

How long will it take to get my package?

We aim to deliver all orders within 48 hours, however this may vary depending upon whether your chosen item needs to be shipped from another island as we utilise our stock in both Jersey and Guernsey to meet customer demand.

Please note that orders placed over the weekend will begin to be processed the next available working day.

Returns and Repair Policy

What is the return & repair policy?

All items sold via shop.jtglobal.com are done so under the JT Equipment Purchase Terms And Conditions. Here you will find terms governing not only returns and faulty items, but all other elements of our sale to you.

If you wish to return your goods then this must be done within 7 days of purchase and a full refund will be given. Refunds are subject to the equipment being returned in it’s original condition, original packaging and production of the receipt.

Should the item be faulty within 28 days, we will replace or refund upon production of the receipt and return of the item in its original condition, original packaging, except when the warranty is directly with the manufacturer.

Equipment (excluding Apple products) is guaranteed for 12 months against mechanical breakdown and will be repaired subject to our equipment purchase terms and conditions.

Apple devices are guaranteed for 12 months under the manufacturer warranty. iQ are the Apple Authorised Service Provider in the Channel Islands and manage all equipment repairs.

You may also wish to view our Customer Promise at  which has simple and easy to read promises to you, if you choose to ‘purchase a product or order a service from us’. Here at shop.jtglobal.com we honour these very same promises to you!

How can I return a product

All returns must be made to the JT Store at 18 Queen Street, St Helier, Jersey. Unlike collections which are made using our Click & Collect facility, returns should instead be made directly with a member of the JT retail store.

Sadly we are not able to collect return items from your home or work-place.

We politely request that if you choose to return an item, you bring with you your shop.jtglobal.com order confirmation as proof of purchase.