Help and FAQs

Returns and Repair Policy

What is the return & repair policy?

All items sold via are done so under the JT Equipment Purchase Terms And Conditions. Here you will find terms governing returns, faulty items, and all other elements of our sale to you.

If you wish to return your goods then this must be done within 7 days of purchase. A full refund will be given. Refunds are subject to the equipment being returned in its original condition, original packaging and production of the receipt.

Should the item be faulty within 28 days, we can replace it or refund your order. This require production of a valid receipt and the return of the item. The item must be in its original condition and packaging, unless the warranty is directly with the manufacturer.

Equipment (excluding Apple products) is guaranteed for 12 months against mechanical breakdown. It will be repaired subject to our equipment purchase terms and conditions.

Apple devices are guaranteed for 12 months under the manufacturer warranty. iQ are the Apple Authorised Service Provider in the Channel Islands and manage all equipment repairs.

You may also wish to view our Customer Promise which has simple and easy to read promises to you. If you choose to purchase a product or service from us, we honour these very same promises to you!

How can I return a product

Jersey returns must be made to the JT Store at 18 Queen Street, St Helier.
Guernsey returns must be made to the JT Store at 24 High Street, St Peter Port.

Sadly we are not able to collect return items from your home or work-place.

We request that if you return an item, you bring with you your order confirmation as proof of purchase.

To view our full list of Terms & Conditions, please click here