General

Do I need a JT account to buy online?

All ‘Pay Now’ prices shown on shop.jtglobal.com are inc. of GST for upfront payment and can be purchased with card payment. You do not need to hold an account with JT. We’ve enabled ‘guest checkout’ on the site, so you don’t need to create another online account and can just add the items you want to your basket and pay.

Can I spread the cost of my purchase?

JT account holders with a valid Mobile Plan can spread the cost of their purchase. Either with a 12, 24, or on certain products, 36 month Device Plan. To do this you’ll need to select the Pay Monthly option online. You then provide us with the information we need to validate you as a JT account holder.

A non-refundable deposit of £12, £24 or £36 (depending on plan length) is taken when selecting the Pay Monthly option. This deposit will be deducted from your Device Plan rental and we’ll deliver the item to your door.

Please note that our monthly Device Plan prices are listed exclusive of GST.

Can I reserve something for collection?

Both Pay Now and Pay Monthly orders are delivered by courier to our customers as default.

If we have processed your order and you’d like to collect from us, please  email shop.online@jtglobal.com. We’re  happy to make special arrangements if possible. Please note that you would need to bring photo ID with you to collect.

Who should I contact if I have any queries?

Please send us an email at shop.online@jtglobal.com and we will get back to you as soon as possible. (Our website team working hours are 9-5 Monday to Friday)

Do you Ship Internationally ?

No, sorry this website is for Jersey & Guernsey, Channel Islands only. We only deliver to customers and addresses in Jersey or Guernsey.

How do I track my order?

All orders will be processed and delivered within 48 hours. If you haven’t heard from our courier partner about delivery of your items in this time, please email us at shop.online@jtglobal.com and we will look into it for you.

It’s also important that you provide us with a contact telephone number when you place your order. Our courier may call you when they are ready to deliver.

How can I cancel or change my order?

Drop us an email at shop.online@jtglobal.com as soon as possible. So long as we haven’t dispatched your item we can change or cancel your order.

How long will it take to get my package?

We aim to deliver all orders within 48 hours. However, this may vary depending upon whether your chosen item needs to be shipped from another island. We utilise our stock in both Jersey and Guernsey to meet customer demand.

Please note that orders placed over the weekend will begin to be processed the next available working day.

Returns and Repair Policy

What is the return & repair policy?

All items sold via shop.jtglobal.com are done so under the JT Equipment Purchase Terms And Conditions. Here you will find terms governing returns, faulty items, and all other elements of our sale to you.

If you wish to return your goods then this must be done within 7 days of purchase. A full refund will be given. Refunds are subject to the equipment being returned in its original condition, original packaging and production of the receipt.

Should the item be faulty within 28 days, we can replace it or refund your order. This require production of a valid receipt and the return of the item. The item must be in its original condition and packaging, unless the warranty is directly with the manufacturer.

Equipment (excluding Apple products) is guaranteed for 12 months against mechanical breakdown. It will be repaired subject to our equipment purchase terms and conditions.

Apple devices are guaranteed for 12 months under the manufacturer warranty. iQ are the Apple Authorised Service Provider in the Channel Islands and manage all equipment repairs.

You may also wish to view our Customer Promise which has simple and easy to read promises to you. If you choose to purchase a product or service from us, shop.jtglobal.com we honour these very same promises to you!

How can I return a product

Jersey returns must be made to the JT Store at 18 Queen Street, St Helier.
Guernsey returns must be made to the JT Store at 24 High Street, St Peter Port.

Sadly we are not able to collect return items from your home or work-place.

We request that if you return an item, you bring with you your shop.jtglobal.com order confirmation as proof of purchase.