Help and FAQs
Returns and Repair Policy
What is the return & repair policy?
All items sold via shop.jtglobal.com are done so under the JT Equipment Purchase Terms And Conditions. Here you will find terms governing returns, faulty items, and all other elements of our sale to you.
If you wish to return your goods then this must be done within 7 days of purchase. A full refund will be given. Refunds are subject to the equipment being returned in its original condition, original packaging and production of the receipt.
Should the item be faulty within 28 days, we can replace it or refund your order. This requires production of a valid receipt and the return of the item. The item must be in its original condition and packaging, unless the warranty is directly with the manufacturer.
Equipment (excluding Apple products) is guaranteed for 12 months against mechanical breakdown. It will be repaired subject to our equipment purchase terms and conditions.
Apple devices are guaranteed for 12 months under the manufacturer warranty. iQ are the Apple Authorised Service Provider in the Channel Islands and manage all equipment repairs.
How can I return a product
Please email firstname.lastname@example.org and we will contact you to arrange collection from your home address.